Privacy Policy

Purpose of this document

SELENA, LLC is committed to handling personal information responsibly and transparently. This policy explains the types of data we process when you use our digital financial services, the lawful grounds on which we rely, how we protect that data, and the choices available to you as a user.

Information we collect

Personal and contact details

• Full name and residential address.
• Email and phone number — including hashed versions for verification and security.
• Identity document data provided during the onboarding process.

Financial records

• Payment account details and transaction identifiers.
• Loan application data: requested amount, declared income, existing liabilities, repayment history.

Biometric information

• Selfie and document photographs submitted during identity verification.
• A verification outcome indicating whether the submitted image matches application data.

Biometric data is used exclusively within the identity-check workflow. SELENA, LLC does not collect face data from background device activity or third-party sources.

How we use your information

• Authenticating your identity and enabling access to service features.
• Processing applications, disbursements, repayments, and service communications.
• Detecting and preventing fraud, unauthorized access, and platform abuse.
• Meeting obligations under consumer-protection, financial, and data-protection legislation.
• Maintaining service integrity and infrastructure security.

Sharing your information

SELENA, LLC does not sell or rent personal data. We may share information only in the following circumstances:

• With trusted partners providing payment, hosting, verification, or security services, bound by contractual data-protection obligations.
• With regulators, courts, or law enforcement bodies when required by law or legally binding order.
• With a successor business in a merger or acquisition, where equivalent privacy protections apply.

Biometric data is never shared for marketing, advertising, or analytics unrelated to your verification.

Retention

• Service and account records are held for as long as needed to deliver the service and meet recordkeeping requirements.
• Financial records are retained for the periods specified by applicable regulation.
• Biometric data is deleted within 30 days of collection unless law requires a longer period.

How we protect your data

• Secure encrypted channels for data in transit and at rest.
• Strict access controls limiting data to those who need it for their role.
• Regular security reviews and a defined incident-response process.

Your rights

You may have the right — depending on applicable law — to access, correct, or request deletion of your personal data, or to restrict how we process it. To exercise any of these rights, write to [email protected].

International transfers

Certain operational functions rely on external providers who may be located in different countries. Where personal data is transferred internationally, we require that appropriate safeguards are in place consistent with applicable data-protection law.

Children

Our services are intended for adults aged 18 and over. If you believe a minor's personal data has been submitted without consent, please contact us at [email protected].

Policy updates

We may revise this privacy policy periodically. When we do, we update the date at the top of this page. Continued use of the service after an update constitutes acceptance of the revised policy.