Customer Support
We're here to help with questions about your account, repayments, and service.
Contact SELENA, LLC
Response time1–3 business days
Urgent casesSame-day priority handling
Types of requests we handle
Account & Access
Login problems, verification failures, account status enquiries.
Repayments
Confirming payment receipt, schedule questions, missed payment options.
Data & Privacy
Access, correction, or deletion requests. Use subject "Data Rights Request".
Formal Complaints
Service disputes and formal complaints. Use subject "Formal Complaint".
What to include
- Your registered email address or masked phone number.
- A description of the issue, including when it occurred.
- Any transaction IDs, error messages, or screenshots that may help.
- For data requests: the specific action requested (e.g. access, correction, deletion).
Please note
Support correspondence is for assistance and guidance only. Credit decisions, interest rates, and individual loan conditions are set through the formal approval process and documented in your signed agreement — they cannot be modified or negotiated through this channel.
Last updated: March 18, 2026 · [email protected]